We believe that processes and tools need to work in harmony with each other, and that the process should determine how the tool needs to be used. Tools vary in their level of sophistication, and they can definitely help your efficiency and level of consistency and control if (1) they are appropriate for the task at hand, and (2) they are used properly. You cannot use a tool effectively unless you know the processes it guides or instructs you to follow. The need to know “why” and “how” to use a tool is the reason that you first need an understanding of processes (and behaviors). Without the “why” and the “how,” we will not understand the real meaning behind the task at hand.
Program and project managers need to combine process familiarity, embodied through behaviors and actions, with the tools to carry out their work. Understand your processes first, and then use the most appropriate tool available to you to undertake the process.
Article by PM Hut:
Which-came-first-the-process-or-the-tool
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